High quality service, as the name implies, excellent service quality, referred to as excellent service. Under the premise of meeting the industry standards or departmental rules and regulations, the services provided can meet the reasonable requirements and expectations of customers and ensure a certain degree of satisfaction. Among the more than 3,000 hotels in Shenzhen, hotels and small hotels are not included. If you want to stand out, you should not only compare with the price, excellent equipment and comfortable environment, there are also many comprehensive factors, the most important of which is excellent service. Starting from the interests of customers, improve and improve the service, standardize the service operation, and achieve compliance, high efficiency and humanization from beginning to end! It is said that customers are God for a reason. Think about it, customers do not depend on us, but we must rely on customers’ survival and development. Therefore, customers have the right to expect our employees to have clean grooming and dignified behaviors. Moreover, as a standard quasi-five-star hotel, employees also need to be strict with themselves, no matter when they encounter sharp and difficult customers, when they face the right and wrong problems of customers, or when they are dissatisfied with themselves, if we are in a bad mood, our subconscious mind should have such an idea: letting customers leave unhappily is our dereliction of duty. I have a kind voice, a kind attitude and a smile, which are the treatments and services that I hope to get from the perspective of customers. Cheng Ran, smiling is the most beautiful symbol as well as the lubricant for communication, and smiling to customers is also a manifestation of due diligence. Now that you have chosen this industry and this job, you must face it with a serious attitude and a loyal heart. The same is true for customers, making customers feel at home. Happy to come, satisfied to return! Personal bad habits and small gestures are not allowed during work, such as loud noise, whispering, scratching your ears, standing askew and so on, which are behaviors damaging personal image and quality, it will also affect the positive Star brand corporate image of the company. As an old saying goes: Details determine success or failure. When customers choose our hotel, they certainly hope to get good and even high-quality service. Moreover, it is our duty to meet the reasonable requirements of customers. The front desk plays a very important role in the whole operation chain of the company, which is related to the success or failure of the company’s overall image and the quality of business development. The so-called success and failure are the same. The belief of superior service should be carried out in the subconscious of every employee, making it a part of the work. Service lies in details, and good reputation comes from excellent service. When meeting customers, nodding, smiling, and greeting are the most basic polite service expressions. The following suggestions service Qu: welcome customers with smile, have friendly voice and friendly eye contact. Consult the number of customers, whether there are friends to visit, and take the initiative to inform them that registration certificates are required. Pay and pay, clearly state the deposit amount or pre-authorized amount paid by customers. Listen carefully, give appropriate guidance, and make detailed remarks on customers’ special requirements. Present the room card and actively explain the floor and room number (if you are not busy, you can explain the user name and password of the network to the customer-think what the customer thinks and be considerate). Customers express their thanks when checking out and welcome to come again. It is easy to listen and difficult to do, but as long as you stick to some changes every day, you will become a good habit over time, adding points for yourself, as well as the reputation and economic benefits of the hotel, and improving the image of star brands, get more good reputation!

Like (prose editor: Ke Er) the 30th year of my WeChat era

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Dead of Night,. Monologue makes the tears of returning not wet. Only the white melon seeds were still ringing. The dim light accompanied the dead tranquility. She simply came to the computer to turn on the music and listened to Richard kelidman’s piano music, which made the loneliness drift out, but gradually she got refreshed without any sleepiness. Listening and tasting like this, I forgot the lonely watch until the dawn. She thought how cruel the loneliness came again the next day. If there was a strong wall, it would make the devil hit his head and bleed — the next day, this admiration finally died. Her death made her happy. She died for the Devil, washed herself gray, then took a bath and ate a small steamed bun to celebrate that she drove the devil to death with confidence. You’re done. The devil attacked many times in the night, which disturbed loneliness and made him upset. Later he died, died in hatred and was killed by others. Everyone said he was a wicked person. The wicked man died, but he was the devil. This woman’s dream is over.

Like (prose editor: Jiangnan wind) the 30th year of my WeChat era

The year before last, my eunuch planned to buy a smartphone for him on his birthday. The main purpose was to teach them how to play WeChat, and let them…

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Everyone moves towards a better life through his own efforts. The answer to the consultation letter is just encouraging an existing…

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